Service Business Manager responsible for service sales within HPE Networking's Customer Experience division. Collaborating with account managers and crafting relevant service solutions.
About the role
- Service Delivery Manager for Hitachi Energy overseeing service management and agile delivery. Leading performance against contractual commitments and optimizing team processes.
Responsibilities
- Own delivery performance across incidents, requests, defects, enhancements, and stories
- Optimize the teams and processes and assure delivery in line with Customer expectations
- Act as a point of accountability for delivery outcomes, risks, and dependencies
- Own escalations and remediation actions for end-to-end delivery
- Manage delivery against supplier contracts, SLAs, and Statements of Work
- Monitor supplier and team performance, capacity, quality, and responsiveness
- Oversee Agile delivery execution and ensure work is properly prioritized, planned, and delivered
- Monitor flow, WIP, throughput, quality, and predictability using agreed KPIs
- Ensure effective incident and request handling in line with operational targets and SLAs
- Drive backlog hygiene, aging reduction, and first‑time‑right outcomes
- Identify delivery bottlenecks, rework drivers, and systemic inefficiencies
- Drive improvements across process, tooling, collaboration, and supplier engagement
- Coordinate delivery across multiple products, teams, and service offerings
- Resolve cross‑team dependencies and sequencing conflicts
- Execute delivery governance forums and performance reviews
Requirements
- Master’s degree in IT, Engineering, or a related field
- 5+ years of experience in Service Delivery Management, Service Management, Project Management or Agile Delivery roles
- 10+ years of IT experience
- Proven experience managing external suppliers and delivery contracts
- Strong understanding of Agile, ITSM, and Service Integration (SIAM) principles
- Experience working with ServiceNow‑based delivery and service management
- Strong stakeholder management, communication, and analytical skills
- Fluent English is a must.
Benefits
- holistic range of competitive benefits to support your financial, physical, and mental wellbeing
- personal development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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