Customer Care Representative processing incoming parts calls and maintaining inventory for Crown Equipment Corporation. Developing relationships with customers and vendors in the lift truck industry.
About the role
- Customer Service Coordinator providing world-class service to clients. Join a global company transforming the security business through innovation in Maresfield, UK.
Responsibilities
- Address and resolve customer inquiries and concerns in a timely and efficient manner via email and telephone
- Build expert, dynamic knowledge of the company’s products and services
- Document and report recurring customer feedback and issues.
- Support colleagues deal with difficult customer situations
- Monitor and manage customer feedback and satisfaction metrics.
- Provide insights based on customer feedback to assist in business decision-making.
- Raise invoices for customers/chase outstanding payments.
- Schedule engineers' workload.
- Process parts requests from engineers.
- Manage customer accounts – build relationships/rapport with these customers
- Liaise with Service Engineers and Customers to process staff vetting requirements.
- Update customer portals with relevant information/documentation
- Fulfil any other reasonable requests as determined by the company, aligning with the role, skills, and experience.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Ensure that our customers moving from product warranty period to regular operations are introduced to our service offering and its benefits
- Upsell contracts when non-contracted customers reach out to us for service support, as well as support identifying service opportunities from the existing customer base overall
- Ensure that our service opportunities are systematically followed-up
- Guarantee timely service contract renewal, supporting overall customer retention through exceptional customer service and experience
Requirements
- Proven experience in a customer-facing role within a fast-paced environment. Experience in the manufacturing or physical security industry would be an advantage.
- Prior experience of working with key accounts
- Experience within sales
- Growth mindset
- Solutions oriented
- Excellent listening and communication skills
- Relationship Management skills
- Team Oriented
- Excellent multi-tasking/attention to detail
- Ability to remain calm under pressure
- Excellent problem-solving skills
- Excellent Microsoft office skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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