Client Services Associate assisting clients and patients with inquiries at Guardant Health. Delivering exceptional support and managing communication with a focus on professional relationships.
About the role
- Offsite Phlebotomy Specialist for Guardant Health coordinating patient phlebotomy orders remotely. Collaborating with vendors and internal teams to maintain effective service and documentation.
Responsibilities
- Communicate via phone, email with various vendors to arrange Offsite Phlebotomy for patients
- Assist clients and sales team place kit orders for tests
- Build and maintain effective relationships with vendors, sales representatives, patients and internal stakeholders
- Keep precise and clear documentation of all communications
- Adhere to SOP’s related to Offsite Phlebotomy
- Enter information and upload documentation into Salesforce.com and LIMS
- Resolve customer complaints and escalated situations
Requirements
- 4 year college degree in Biological Sciences or similar discipline is preferred.
- High school diploma required
- 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
- Solid experience using Microsoft Office is needed
- Salesforce (CRM) experience is a plus
- Bilingual English/Spanish and any additional language is an asset.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
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