Client Services Associate assisting clients and patients with inquiries at Guardant Health. Delivering exceptional support and managing communication with a focus on professional relationships.
About the role
- Business Control Specialist responsible for change and issues management in Client Services. Driving compliance and collaboration with stakeholders in the Consumer Client Services organization.
Responsibilities
- Provides Business Controls support for Client Services by partnering with FLU, Risk, Audit, Legal and other stakeholders
- Drives consistency in oversight, change enrichment, and management throughout UCRA lifecycle
- Collaborate with Compliance, Risk, Audit, and project teams
- Proactively identify and escalate emerging risks or delays
- Perform QA reviews, validation, and audit adherence as required
- Deliver Business Control reporting and updates as needed
- Manage timelines, deliverables, and ensure accurate documentation in enterprise tools
Requirements
- 2+ years of business controls experience and/or LOB business control function
- Outstanding communication and presentation skills (verbal and written)
- Ability to work with Leaders at varied levels
- Strong interpersonal and relationship building/managing skills
- Detail oriented
- Self-motivated and ability to work autonomously
- Ability to balance multiple needs, requests, goals and shifting priorities
- Word, Excel, PowerPoint experience
- Exercise critical thinking and judgment
Benefits
- Discretionary incentive eligible
- Employees are eligible for an annual discretionary award based on individual performance
- Industry-leading benefits
- Access to paid time off
- Resources and support for employee wellness
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