Account Manager focusing on oncology client services at Guardant Health. Collaborating with teams to manage accounts and ensure client needs are met efficiently.
Responsibilities
Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
Ensure team objectives are met
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
Requirements
0-3 years customer service/sales experience
Previous experience in diagnostic, medical device, biotech, pharma setting is preferred
Comfortable communicating and presenting at all levels throughout an organization
Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
Ability to handle sensitive information and maintain a very high level of confidentiality
Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude
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