Sr. Manager driving digital strategy and business operations for Nordstrom. Collaborating with leadership to optimize operational excellence and strategic initiatives.
BC
Hybrid Senior Claims Business Process Engineer
Posted 2 months ago
About the role
- Senior Claims Business Process Engineer managing cross-functional process improvements in P&C Claims. Driving operational efficiency and serving as a trusted advisor to executives across various fields.
Responsibilities
- The Senior Claims Business Process Engineer drives strategy, optimization, and transformation across the Property & Casualty (P&C) Claims organization.
- This senior‑level role leads a portfolio of cross‑functional process improvement initiatives, delivering measurable business outcomes tied to operational efficiency, customer experience, and claims financial performance.
- Acting as a trusted advisor to Claims executives and functional leaders, the Senior Process Engineer influences enterprise decision‑making, leads complex discovery and design efforts, and ensures alignment across Operations, Underwriting, Technology, Data, Legal, and Compliance.
- This role requires deep process engineering expertise, P&C insurance claims experience, and the ability to manage senior‑level stakeholders in a dynamic operating environment.
Requirements
- Bachelor’s degree in Business, Operations, Engineering, Data & Analytics, or related field.
- 5–8+ years of experience in process engineering, operations strategy, or business analysis — with significant experience in P&C Claims.
- Proven track record managing large, cross-functional portfolios and influencing senior leadership.
- Expertise in process improvement frameworks (Lean, Six Sigma, continuous improvement).
- Black Belt or similar credential preferred.
- Strong analytical capability, with experience using operational, financial, and customer experience data to inform decisions.
- Demonstrated ability to lead enterprise-scale transformation projects, technology modernization, and workflow redesign.
- Exceptional communication, facilitation, and executive storytelling skills.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
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