Leads back - office teams in Insurance service and sales support for Personal Lines Property and Casualty. Focuses on coaching, process management, and collaboration for enhanced operations and service quality.
About the role
- Lead strategic initiatives in Sales Operations, driving productivity and optimizing processes at Gartner. Collaborate across functions to meet the operational needs of the sales organization and support sales leaders.
Responsibilities
- Enable a scalable and effective sales organization by leading projects to drive sales productivity and optimize the organization’s business and sales process infrastructure
- Partner cross functionally to meet the ongoing operational needs of the sales organization and support sales leaders by understanding and addressing their organizational needs
- Lead projects to drive the strategic initiatives established by Sales operations and Sales leadership
- Partner with Variable Compensation, Territory Planning, and Territory Management to improve processes and execute on strategy decisions established by Conference Attendance Sales global leadership
- Build collaborative relationships with Conference Attendance Sales (CAS) Leadership
- Lead projects with the Business Analytics team to improve reporting and insights necessary for leadership to effectively strategize, plan, and lead their organizations
- Partner with Sales Enablement on sales programs and initiatives to drive sales productivity, improved CRM adoption, fulfillment of business unit priorities, and overall sales effectiveness
- Manage the rhythm of business activities such as weekly leadership team meetings, Key Initiative Meetings, Quarterly business reviews, annual planning, and other cadenced reporting, metrics, and business needs
- Support compensation plan design processes and development of incentive programs to drive sales force behavior
- Support establishment of business unit KPIs, metrics, and quota setting methodologies
- Support annual planning processes including salesforce expansion, organization structure, rules of engagement, etc.
- Develop in-depth insight into the sales force and their needs to inform decisions and strategies
- Conduct ad hoc reporting and analysis as needed
Requirements
- Bachelor's degree required, Master's or advanced degree a plus
- 5+ years of progressive business experience, preferably in a sales operations or business operations function
- Demonstrates strong knowledge of business process, operational strategy, trends, issues and data analysis to deliver against business objectives
- History of project management, effectively driving key business initiatives
- Experience working with sales teams
- Process oriented with strong analytical skills
- Ability to think big picture with willingness to also deep dive
- Strong communication skills with ability to balance high level communication with technical communication
- Ability to recognize problems and see them through to solution
- Demonstrated ability to work independently and with little direction
- High sense of urgency and attention to deadline
- Financial management skills with high attention to detail
- Exceptional Microsoft office skills, especially Excel & PowerPoint, PowerBI experience is a plus
- Experience with Microsoft Project or other project management software is a plus
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching and more!
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