Warehouse Operations Supervisor responsible for overseeing daily logistics operations and team management at GXO. Ensuring efficiency and customer service excellence in warehouse activities.
CO
Onsite Principal Associate, Process Manager – U.S. Card Customer Resiliency
Posted 5 days ago
About the role
- Principal Associate Process Manager managing and improving customer processes at Capital One. Seeking a dedicated professional to enhance service delivery and customer experience during transformational changes.
Responsibilities
- Develop, maintain, and streamline process documentation (including procedures and flow diagrams) and drive continuous process improvements.
- Understand customer needs and drive process improvements based on those needs.
- Conduct root cause analysis and perform quality assurance checks to ensure accuracy in the fulfillment of products and services to our customers.
- Track, problem-solve, and resolve process breakdowns.
- Navigate between day-to-day work and transformative project work in a fast-paced environment.
- Serve as a process subject matter expert to internal and external teams.
- Effectively collaborate with Product and Intent partners to deliver an end-to-end value chain.
Requirements
- Bachelor’s Degree or military experience
- At least 3 years of Process or Project Management experience
- At least 2 years of experience with Google Sheets for research and analysis, process tracking, including use of formulas and data reconciliation.
- Lean, Agile, Six Sigma or Project Management certification (preferred)
- Business Process Management (BPM) certified (preferred)
- 1+ years of experience in Compliance or Risk Management (preferred)
- Experience in SQL or data visualization (e.g. Tableau) (preferred)
- Experience or familiarity with Collections or Recoveries (preferred)
Benefits
- Performance based incentive compensation
- Cash bonus(es)
- Long term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Manager of Supply Chain Site Operations overseeing the Data Center at GXO. Ensuring operational efficiency in logistics including order fulfillment and inventory control.
Warehouse Senior Operations Supervisor managing logistics operations at GXO. Focusing on employee engagement and safety while ensuring company policies are met.
Manager in Training handling operations in distribution center at POOLCORP. Engaging in training to become Operations Supervisor or Operations Manager after program completion.
Manager in Training for Operations at POOLCORP, a leading distributor of swimming pool products. Gaining experience in distribution management through hands - on training and classroom sessions.
Claims Operations Manager overseeing daily claims operations and leading a team of employees in a remote role for Aflac. Ensuring efficient processes and compliance with regulations while fostering a collaborative environment.
Director leading Response Technology Operations at World Central Kitchen. Ensuring frontline responders have access to technology tools, data, and infrastructure during crises.
Director overseeing operations and profitability of 20+ gas and convenience store locations. Ensuring operational excellence, financial performance, and compliance with company standards.
Specialist in Card Operations ensuring accurate processing of credit card applications and member inquiries. Monitoring daily transmissions and balancing checks in ATMs while providing customer support.
Credit Card Operations Analyst supporting daily credit card operations and liaising with internal teams and vendors. Focus on issue resolution and enhancing credit card programs and systems.