Cloud Operations Lead designing and implementing enterprise - grade solutions at AHEAD to enable digital transformation for clients. Collaborating with stakeholders and delivering high - quality engineering solutions in a hybrid environment.
About the role
- Operations Production Principal Coordinator handling legal orders for Capital One’s Levies & Garnishments team. Ensuring productivity and quality metrics while mentoring peers in a hybrid work environment.
Responsibilities
- Self-manage workflow and problem solve independently to ensure service level agreement is met daily
- Be a Subject Matter Expert at legal processes and procedures
- Process bank levies, garnishments and restraints (start to finish)
- Ensure accuracy and highest quality assurance standards
- Coordinates daily workflow of the department and directs work of others including reporting needs
- Supports processing of outbound checks and responding to escalated mailbox
- Communicates with managers and associates to drive associate productivity and engagement to increase department morale
- Regularly mentors and develops peers
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years customer service or call center experience
- At least 2 years experience working in the Financial Industry
- At least 1 year experience using Google Suite or Microsoft Office
- At least 4 years of customer service or call center experience (preferred)
- At least 2 years experience using Google Suite or Microsoft Office (preferred)
- At least 1 year of experience reviewing legal documents (preferred)
Benefits
- comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
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