Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.
About the role
- Client Success Manager building and managing relationships with Gartner clients in a team-oriented culture. Focusing on client retention and value delivery across various business functions.
Responsibilities
- Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
- Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
- Onboard new clients introducing their purchased Gartner services and capabilities
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients
Requirements
- 3+ years relevant professional and/or internship experience
- Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
- Bachelor’s degree preferred
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Professional development and unlimited growth opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Executive managing international SME customer portfolios at SD Worx. Building relationships, supporting clients, and identifying upsell opportunities for growth.
CRM Analyst supporting Salesforce ecosystem and driving user adoption for Fresenius Kabi in Canada. Collaborating with business stakeholders to enhance commercial performance and deliver data - driven insights.
Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.
Customer Success Manager responsible for onboarding and supporting customer relationships at KnowBe4. Maximizing customer value and satisfaction through effective engagement strategies.
Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.