Senior Customer Success Manager at Cronofy guiding a portfolio of customers through onboarding, adoption, and renewal lifecycles. Focus on customer retention and revenue growth in SaaS accounts.
About the role
- Client Success Manager developing client relationships and delivering value with Gartner services. Driving satisfaction, retention, and growth by managing diverse client engagements.
Responsibilities
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics
Requirements
- 3+ years relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Bachelor’s degree preferred
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching and more!
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