Learning & Development intern contributing to team growth and training initiatives at Ekimetrics. Managing training logistics, analytics, and learning content for a better employee experience.
About the role
- Training Specialist designing tailored training curriculum and materials for Customer Services and Payroll. Delivering training and ensuring compliance with industry best practices in customer service and payroll operations.
Responsibilities
- Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department.
- Create engaging training materials, including manuals, e-learning modules, and presentations.
- Conduct training sessions for new hires and ongoing training for existing staff.
- Develop and maintain market Policies and Procedures related to customer service and payroll.
- Serve as the subject matter expert for customer service and payroll functions.
- Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.
- Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.
- Work closely with other departments to ensure cohesive and streamlined customer service and payroll operations.
Requirements
- Associate/Bachelor's degree in Business, Human Resources, Education, or a related field.
- Minimum of 3-5 years of experience in customer service and payroll functions.
- Proven experience in developing and delivering training programs.
- Strong knowledge of customer service and payroll systems and related IT solutions.
- Excellent written and verbal communication skills.
- Ability to present complex information in an understandable manner.
- Strong organizational and project management skills.
- Proficiency in MS Office Suite and experience with e-learning platforms.
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