Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
GN
Hybrid HPC User Support Specialist
Posted last month
About the role
- HPC User Support Specialist at GRNET supporting researchers and engineers utilizing national HPC resources. Troubleshooting user requests and optimizing workflows in a high-performance computing environment.
Responsibilities
- Respond to and resolve HPC user support tickets
- Assist users with job submission, scheduling, and workflow optimization
- Support users in accessing systems, storage, and HPC software environments
- Investigate and troubleshoot issues related to jobs, applications, and resource usage
- Help users improve the performance of their workloads, including profiling and basic code optimisation support
- Run and analyse application benchmarks and scaling tests to understand performance bottlenecks
- Contribute to onboarding, user guides, and technical documentation
- Participate in user training activities (webinars, tutorials, hands‑on sessions)
- Collaborate with system administrators to identify and resolve system-side issues impacting users
- Provide feedback for improving HPC services and user experience
Requirements
- Experience using Linux environments and command-line tools
- Familiarity with HPC concepts such as modules, batch systems, job schedulers, and parallel computing
- Exposure to HPC job schedulers (preferably Slurm)
- Understanding of scientific computing workflows and common programming languages (e.g., Python, C/C++, Fortran, R)
- Experience with HPC application execution or user support in a technical environment
- Interest or experience in performance profiling (e.g., gprof, perf, Intel VTune, ARM MAP)
- Ability to troubleshoot issues involving jobs, user environments, or software modules
- Experience with ticketing or issue tracking tools (e.g., JIRA, Redmine, ServiceNow)
- Good knowledge of Greek and English
- Will be considered a plus
- Hands-on experience running workloads on HPC systems
- Familiarity with profiling and performance tuning tools
- Experience with containers for HPC (e.g., Apptainer/Singularity)
- Knowledge of parallel programming (MPI, OpenMP)
- Exposure to scientific domains (e.g., computational physics, AI/ML, bioinformatics)
- Experience preparing training material or teaching technical subjects
- MSc or PhD in a STEM field
Benefits
- Opportunities for international collaborations
- Competitive remuneration package
- Continuous professional development and training
- Modern, friendly and innovative working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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