Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
About the role
- Intern in Customer Success Management at GreenPocket, a smart energy software startup. Engage in user experience tracking, customer satisfaction surveys, and project presentation.
Responsibilities
- User Experience: You independently track the user experience of our products and systematically analyze the results
- Customer Happiness Manager: You design and analyze customer satisfaction surveys, derive actionable recommendations for our existing-customer strategy, and present them to project management
- Visualization Specialist: In direct collaboration with our customers, you visualize their energy infrastructure and lay the foundation for optimal customer understanding
- Presentation Talent: You participate in customer meetings and impress our clients with compelling presentations
- Your Own Project: You will receive an independent project in Customer Success Management, which you will present to the team and the CEO at the end of your internship
Requirements
- You are a registered student and are at least in your third semester of studies in Energy Management/Energy Economics, Economics, Communication Sciences, or a comparable field
- Ideally, you already have initial project management experience and have carried out analyses and evaluations there, but this is not a requirement
- Familiarity with software tools such as JIRA and Confluence is desirable
- In addition to an analytical mindset, you are characterized by a systematic and goal-oriented way of working
- You are highly organized and bring a strong degree of initiative and excellent communication skills
- You have very good German and good English skills and are proficient in common MS Office applications, especially Excel
Benefits
- Intensive onboarding by our CEO and our experts from project and product management
- Startup atmosphere with the opportunity to help shape the green startup scene
- Continuous learning and expansion of your personal and professional skills
- Flexible working hours and, of course, the option to work from home
- Regular team events and table football breaks in a motivated and friendly team
- Unlimited coffee and water supplies and regular fresh fruit
- Location that is culturally and recreationally attractive and very well connected by public transport
Job title
Job type
Experience level
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Not specified
Degree requirement
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