Account Manager managing customer relations and driving agency growth through sales and service. Collaborating with team members to enhance customer satisfaction and improve service delivery.
About the role
- Account Manager driving positive sales growth for Grainger through customer relationship management. Overseeing inventory support and developing account strategies for increased sales results.
Responsibilities
- Understand customer goals and remain alert and responsive to changing customer needs
- Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
- Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
- Understand Grainger's Value Proposition by providing solutions to grow profitable sales
- Develop account penetration strategies to include regular business reviews for essential customers
Requirements
- 2+ years of direct outside sales experience (or equivalent inside sales or marketing experience)
- Sales forecasting opportunity management and customer planning
- Travel required to each customer within aligned market at least once per month, or more frequently where needed
- Process discipline, ability to align planning goals with a pipeline development process to grow market revenue
- Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
- High School diploma or GED (Post Secondary education preferred)
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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