Key Account Manager for Nord Security’s B2B team. Engaging with clients to deliver impactful cybersecurity solutions that secure digital presence.
About the role
- Account Manager guiding clients through strategic and creative needs in experiential marketing agency. Building relationships and managing projects while enhancing client experiences.
Responsibilities
- Act as the primary client contact and trusted partner, responsible for building, nurturing, and retaining client relationships
- Identify opportunities to grow accounts through new initiatives, expanded programming, and strategic recommendations
- Project manage cross-functionally within the company to represent the client's needs
- Translate client goals into actionable strategies for internal teams
- Balance the demands of clients with the realities of production and internal workflows
- Represent the clients’ needs within the agency creative workflow
- Create and maintain strong relationships with clients to better understand and anticipate their needs
- Manage all reporting about the health and performance of customer accounts
- Write and oversee the creation of proposal decks and program recaps
- Proactively mitigate issues and ensure a high level of client satisfaction throughout program execution
Requirements
- Previous agency account management experience required
- Previous production experience required
- Experiential and events background required
- Strong client relationship management and communication skills
- Ability to think strategically about account growth and program development
- Articulate and well accustomed to a client-facing role
- Willingness and ability to travel
- A strong creative sensibility and understanding of experiential marketing
Benefits
- Health, dental & vision insurance
- 401(k)
- Paid parental leave
- Generous PTO
- Regular check-ins and mentorship
- Exposure to agency leadership, growth, strategy, and top-tier clients
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