Providing efficient Level 2 remote support to maintain IT services for clients at Corsica. Resolving complex issues with strong technical knowledge and communication skills.
About the role
- Customer Care and BackOffice Analyst managing post-sales operations and legal claims in the automotive sector. Enhancing customer service through effective communication and support processes.
Responsibilities
- Manage post-sales operations with dealerships, including conflict resolution, coordination of goodwill gestures, and direct customer support.
- Support dealerships in the use of internal platforms such as Trevor, WINGS-O, and other systems.
- Handle customer claims submitted through SERNAC, from case retrieval to drafting and submitting the formal response.
- Prepare and track customer-requested certificates in coordination with dealerships and internal departments.
- Support legal processes by gathering background information, sending documentation to external law firms, and tracking case progress.
- Coordinate Roadside Assistance (Auxilia) services and manage associated inquiries.
- Provide cross-functional support to Customer Care, including payment processing, special cases (buyback, goodwill), and backup to the coordinator.
Requirements
- Previous experience in the automotive industry
- Bachelor’s degree in Engineering (Industrial, Automotive, Mechanical), Business Administration, International Trade, or related fields
- Intermediate to advanced English level
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Specialist providing support for Estonian customers through live chat and email. Collaborating with teams to enhance customer experience with detailed problem - solving.
Service Support Agent at Alpega Group assisting customers with inquiries and platform usage. Troubleshooting technical issues and ensuring a smooth operational experience for users.
Customer Service Agent providing exceptional customer service and managing orders and complaints for Medline in Brussels. Working in a hybrid model with both in - office and remote opportunities.
Customer Care Specialist in a leading legal tech firm providing high - quality customer support and addressing technical challenges. Involves collaboration with the Customer Care and Customer Success teams in Montreal.
Customer Support Specialist assisting contractors in using SafeContractor platform. Providing personalized support via phone and email for exceptional customer experience.
Customer Support Representative handling incoming communications via phone, email and live chat for Customer Support Team in Canada.
Customer Service Team Lead supporting customers via all communication channels. Ensuring customer satisfaction and case closure in accordance with service standards.
Provide customer support and troubleshoot issues utilizing technical resources for TDCX clients. Engage with customers in high - quality, empathetic discussions while enhancing customer experience.
Customer Service Representative providing assistance with daily order requirements and maintaining customer communication. Responsible for invoicing claims and supporting a seamless customer experience.