Hybrid Director of Billing

at Goodwin

• Job title: Director of Billing
• Job type: Full Time
• Experience level: Lead
• Salary: $200,000 - $250,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Director of Billing leading global billing operations for Goodwin's legal and business teams. Overseeing billing processes and team management in a dynamic professional environment.

Responsibilities

• Lead and inspire a large, geographically distributed team.
• Lead recruiting for open roles, assess capabilities of existing staff, coach and mentor employees as needed to help them excel.
• Ensure newly hired staff receive the appropriate training to perform their roles.
• Provide hands on supervision as needed.
• Manage all billing and e-billing, ensuring accuracy, timeliness, and efficiency.
• Ensure compliance with client billing guidelines.
• Implement and optimize billing policies, procedures, and workflows to reduce errors.
• Proactively identify opportunities to streamline processes and drive towards standardized processes wherever possible.
• Improve e-billing procedures to stem revenue leakage.
• Work with partners and/or secretaries to address billing issues and improve partner and client satisfaction.
• Partner closely with MD of Billing & Collections and Director of Collections to help the firm achieve or exceed its revenue goals.
• Identify opportunities to uplift technology and automate processes.

Requirements

• Bachelor's degree in accounting or business administration, or equivalent
• 10-15 years of billing experience in a professional service organization; law firm experience preferred
• Advanced knowledge of systems including Aderant Expert, ARCS 2G, Billblast, Billstream, ODDR and various electronic billing platforms
• Seasoned people leader, with experience leading large, geographically dispersed teams
• Demonstrated experience in professionalizing and upskilling talent
• Proactive problem solver with excellent analytical skills
• Exceptional organizational and process management skills
• Skilled communicator with excellent customer service skills
• Strong collaborator with exceptional interpersonal skills and the ability to influence peers and colleagues
• Ability to manage and prioritize multiple assignments while working in high stress situations
• Must thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary
• Excellent computer skills with proficiency in Microsoft Office applications.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks