Global Operations Director responsible for shaping strategies driving operational excellence. Leading multi - region operations while enhancing scalable processes across a global organization.
About the role
- Operations Executive at Goji providing platform support and managing investor onboarding, KYC checks, and payment tracking. Collaborating with compliance and operational teams to enhance client experience.
Responsibilities
- Maintain the customer database and support retention.
- Reconciling transactions and contributing to administrative systems.
- Preparation and processing of all ISA subscriptions and transfers.
- Supporting the compliance team with AML processes.
- Support other areas of the business and key stakeholders.
- Shift work to support our Enterprise Operations team during peaks of activity.
- You’ll be the friendly, efficient and effective first point of contact for our clients.
- Helping the team further to grow our internal knowledge base and procedural guides.
- Designing and implementing scalable processes to facilitate the expansion of our product offering.
Requirements
- Accuracy, numeracy, and attention to detail.
- Ability to maintain high standards, delivering repeatable processes to tight deadlines.
- Comfortable with shift work covering US time zones to support our Enterprise Operations team during peaks of activity.
- Excellent communication skills - oral and written.
- Previous experience in client management. Understanding customers' needs and putting them first.
- Adaptable and enjoy working in a fast-paced environment.
- KYC Knowledge isn’t a requirement - but is a huge bonus!
Benefits
- Competitive salary
- Opt-in pension with 5% Goji contribution (3% minimum employee contribution)
- 25 days of holiday, plus 1 day for each year of service, up to 30 days
- Private medical, including dental, optical and audiological from Vitality
- Life insurance, critical illness cover and income protection
- Enhanced maternity, paternity and adoption leave
- Optional Sabbatical leave after 3 years continuous service
- Work from abroad allowance
- Two paid Wellbeing Days each year;
- One paid Volunteering Day per calendar year
- Cycle to work scheme
- Allowances for additional work from home equipment
- Supplementary support available for those with additional needs
- Stylish London-based office
Job title
Job type
Experience level
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Not specified
Degree requirement
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