Staff, Product Operations Specialist at FOX overseeing operational readiness for live sports events. Collaborating cross - functionally to deliver seamless sports viewing experiences while managing live sports workflows.
About the role
- Senior Product Operations Manager at General Motors improving speed and effectiveness of product operations. Integrating data insights and operational practices to drive product success.
Responsibilities
- Define and maintain core KSIs/KPIs and product/portfolio health views.
- Build and manage dashboards and reports (e.g., Roadmap Central, performance scorecards) in partnership with Analytics, Finance, PMO, and Customer Experience (CX).
- Integrate customer, quality, and market signals (e.g., Voice of Customer, JD Power, usage, NPS, competitive insights) into planning and decision forums.
- Translate strategy into clear, repeatable ways of working aligned to the Product Operating Model and Global Vehicle [Software] Development Process (GVDP/GSDP).
- Design and run operating rhythms (portfolio/roadmap reviews, planning, budgeting and resourcing cadences, product health reviews).
- Define and maintain artifact standards (PRDs, PRFAQs, outcome-oriented roadmaps, success metrics) and drive adoption.
- Act as a key partner for the product tooling stack (Jira, Jira Align, Jira Product Discovery, Confluence, SharePoint, roadmap and forecasting tools).
- Establish taxonomy and tagging standards so roadmaps, resourcing, and KPIs are consistently connected.
- Identify and deliver workflow and tooling improvements that reduce administrative burden.
- Develop and deliver training, onboarding, and guidance on operating models, artifacts, tools, and data.
- Lead change management for process and tooling updates (communications, office hours, feedback loops, adoption tracking).
Requirements
- 5+ years combined experience across: Product / Research / Sales / Business Operations, Product Management, Program/Portfolio Management, UX Research, Customer Insights, Inbound Product Marketing, Finance and/or Management Consulting (or equivalent internal strategy/ops) focused on operating model, process, analytics, or transformation.
- Experience with business data & insights: Defining and tracking KSIs/KPIs and operational metrics Using BI tools (e.g., Power BI, Tableau) and insights to drive prioritization and continuous improvement
- Experience with customer & market insights: Partnering with CX/Research/Quality to bring customer, quality, and competitive signals into product decisions Turning qualitative and quantitative data into clear implications for strategy and roadmaps
- Proven ability to shape and run product processes & practices in a large, matrix environment.
- Effective communication and facilitation skills; comfortable working across Product, PMO, Engineering, Design, Manufacturing, Vehicle Autonomy, Battery/Propulsion & Sustainability, Quality, and Finance.
Benefits
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts and more
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