Technical Support Engineer providing specialized support in global customer service at Scania. Resolving technical issues and assisting distributors with product diagnostics and documentation.
About the role
- Technical Support Analyst at Hitss ensuring quality service and system support for clients. Engaging in problem diagnosis, ITIL practices, and database management.
Responsibilities
- Analyze and identify potential systemic issues reported by users in the supported systems used by the client, applying workarounds and responding within SLA to ensure quality service to the end user;
- Diagnose and classify problems identified during incident analysis;
- Document issues in order to create a knowledge base for incident handling by the OGS team.
Requirements
- Completed higher education (Bachelor's degree);
- Experience in customer service;
- Experience in systems support;
- Knowledge of databases (Oracle / SQL);
- Knowledge of ITIL Foundation practices.
- ITIL certification;
- Knowledge of the Python programming language;
- Professional experience in TELECOM companies or in providing IT services to this sector.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support role in field operations specializing in blade repair. Providing technical inputs, assessing blade damage, and mentoring service teams in a global firm.
Support Engineer providing IT support for international clients at UPGREAT AG. Managing tickets and ensuring client systems are stable with a focus on Microsoft environments.
Temporary Project & Data Support Analyst assisting Professional Services team with project coordination and data analysis tasks using Excel and AI tools.
Support Engineer managing customer interactions and engineering tasks related to product and software enhancements. Conducting demonstrations and troubleshooting while ensuring client satisfaction from Turkey.
Software Support Technician responsible for first - and second - line support of software applications at iKnowHow Group. Collaborating with teams and assisting users for optimal software functionality.
Intern supporting customer success at Plan A with AI bot optimization. Engaging in technical support, documentation, and sustainability initiatives in a hybrid working environment.
IT Junior Support Analyst ensuring clients maintain access to their critical information assets. Collaborating with professionals to keep ahead of industry trends while receiving exceptional service and support.
Senior Technical Support Specialist providing technical support for ad tech solutions in India. Working with an international team to resolve technical issues and enhance customer satisfaction.
Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.