Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- CRM Analyst managing client promotional actions and reports at GhFly. Collaborating on CRM strategy and building client relationships through campaigns.
Responsibilities
- Develop the client's promotional campaign calendar;
- Create briefings for promotional assets;
- Build customer relationship journeys (engagement cadences);
- Define target audiences for campaigns;
- Lead the CRM track during routine client meetings;
- Produce the monthly report and present results.
Requirements
- Experience with CRM tools, primarily Salesforce;
- Experience with Google Analytics (data consumption/usage);
- Proficient with Google Workspace tools, especially Sheets and Slides;
- SQL knowledge is desirable;
- Experience with Wake and Insider is a plus;
Benefits
- Meal and/or food allowance loaded on a Ticket Flex card (no payroll deduction);
- Transportation voucher or mobility allowance (no payroll deduction);
- Wellhub (Gympass) to support physical and mental health and well-being;
- MetLife life insurance;
- Doutor Pet (discounts on pet health plans);
- Beetools (exclusive discounts on language courses);
- Partnerships with educational institutions for undergraduate, postgraduate and MBA programs;
- Creditas (salary advance, special loan conditions and purchases at Creditas Store without impacting your credit card limit);
- Pharmacy agreement with Bracov, valid at major pharmacy chains in Brazil;
- Access to SESC, offering benefits in education, well-being, tourism, culture and more.
- Health and dental plans with multiple options to suit your needs:
- SulAmérica - Health and Dental (national, monthly contribution and no copayment);
- Paraná Clínicas - Health (regional, monthly contribution and no copayment);
- Dental Uni - Dental (national, monthly contribution and no copayment);
- Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men and same-sex couples;
- Pet leave – in case of adoption, you receive a day off to enjoy your new companion;
- Pilot Hunter – our referral program that rewards you when a candidate you recommend is hired.
- Our work model: Flex-Ability
- Hybrid model for employees in Curitiba and São Paulo — office attendance 3x per week;
- Birthday day off – one day off in your birthday month to enjoy as you wish;
- Anniversary day off – one day off to celebrate your work anniversary as you prefer;
- Reset day – flexibility to use hours from your time bank in a planned way;
- Flexible work time – ability to start work between 8:00 and 10:00 and finish between 17:00 and 19:00, depending on team dynamics, client demands and alignment with leadership;
- Work-from-anywhere weeks – ability to work from anywhere in the world for up to 4 non-consecutive weeks per year (subject to seniority).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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