Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
GM
Onsite Junior Customer Service Agent – international language school
Posted last month
About the role
- Junior Customer Service Agent for a modern language school in Berlin handling student inquiries and administrative tasks while providing support via email and phone.
Responsibilities
- Handle inquiries from our students via email and phone across Berlin and work at the school's reception on Warschauer Straße
- Sell coursebooks and teaching materials
- Perform administrative tasks such as planning the course schedule
- Maintain student/customer data and associated documentation
- Proactively ensure student satisfaction
Requirements
- At least 1 year of professional experience in customer service and/or administrative roles
- Strong service orientation and enjoyment working with adult language learners
- Organized and structured approach to work
- Good English skills; German at least B2 level
- Excellent communication skills and confidence handling email correspondence in English
- Proficient with PC and Microsoft Office applications
Benefits
- Subsidized BVG public transport pass
- Subsidy for corporate fitness via eGym
- Free coffee, fresh fruit on-site, and snacks
- Employee discounts for restaurants, events, and more
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