Field Service Manager at Rushlift overseeing engineers and enhancing customer service in Northampton, UK. Responsible for team performance, safety adherence, and strong stakeholder relationships.
About the role
- Contract Performance Manager responsible for the maintenance contract for power plants in Jiangsu, China. Focus on customer management and timely resolution of issues with field services oversight.
Responsibilities
- Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management
- Provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GE organization
- Respond to customer inquiry and participate in commercial discussions with customer
- Assist in sales campaigns for new and extra work proposals development and contracts negotiation
- Make robust outage event planning and manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance
- Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts
- Conduct financial pacing/cost classification properly
- Develop and implement business operations plans to achieve contract profitability & work scoping
- Implement Operation & Fulfillment Metrics (SQDC) and assist in the establishment of productivity goals by contract
- Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met.
Requirements
- 10-12 years of power generation experience is required
- Heavy duty gas turbines and controls system experience is advantage
- Customer focused: Excellent communication, presentation, interpersonal skill
- Affluent knowledge of commercial, finance, legal and related regulations and law
- Proficiency in English and in computer application skills
Benefits
- Relocation Assistance Provided: Yes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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