Director of Business Process Ownership overseeing a team at USAA to improve and sustain business processes. Focusing on risk management and enterprise partnership for continuous process improvement.
About the role
- Business Process Improvement Specialist enhancing LTC Contact Center experience at Genworth. Leading projects that drive compliance and operational effectiveness for our policyholders.
Responsibilities
- Define, develop, and provide information and analysis to drive the decision-making process and support business operations for internal and external customers
- Make complex business decisions based on experience and sound judgment
- Motivate and direct team members to build cooperative project teams to conduct research and analysis to quantify business opportunities and issues; Develop formal recommendations for presentation to management
- Influence all levels of an organization to support programs, projects and overall processes
- Identify and execute process improvements to ensure Compliance adherence while increasing productivity
- Identify and implement key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop
- Work with stakeholders to generate solutions to business issues and then plans/implements those solutions
- Track overall project status for entire department in order to periodically report to management
- Develop peer and cross functional relationships to maximize best practice sharing and team effectiveness
- Act as a change agent throughout the team
Requirements
- Bachelor’s degree or equivalent experience (2+ years of relevant experience in lieu of degree)
- Minimum of 2 years facilitating, leading projects, or leading a team
- Demonstrated ability to work independently to resolve complex issues and projects while keeping stakeholders appropriately informed
- Demonstrated ability to influence, negotiate and communicate at all levels of the organization and with external customers, through verbal and written formats
- Strong natural sense of curiosity with a drive to ask questions, explore new ideas, and continuously understand the “why” behind process, challenges, and opportunities
- Team builder that facilitates a common goal/purpose with experience in creating strong alliances with customers and employees
- Proven ability to set and meet aggressive goals
- Demonstrated ability to resolve conflict effectively and efficiently
- Strong analytical skills with a demonstrated ability to ensure controllership measures are effectively met
- Ability to work a varied schedule (nights and weekends), as business need requires
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long-Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
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