Support the Tech Team in developing and implementing innovative software solutions for clients and internal purposes. Involvement in web development and generative AI projects.
About the role
- Director leading AI and Experience Orchestration strategy for Genesys, driving impactful AI use cases and fostering collaboration with clients and teams.
Responsibilities
- Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams
- Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
Requirements
- Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills
- 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains
- Experience with AI-powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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