Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Analista de cobrança at Genesis Group focusing on client invoice approval cycles and relationship management. Involves credit recovery actions and monitoring accounts receivable processes.
Responsibilities
- Monitorar o ciclo de aprovação de faturas junto aos clientes, garantindo cumprimento dos prazos;
- Manter relacionamento próximo com clientes e áreas operacionais, assegurando agilidade no faturamento;
- Identificar causas de atrasos e propor melhorias nos processos;
- Elaborar relatórios de desempenho e aging das faturas;
- Conduzir ações de recuperação de crédito e renegociação de dívidas;
- Acompanhar contratos comerciais, garantindo estratégias adequadas de cobrança.
Requirements
- Formação superior completa (Administração, Economia, Contábeis ou áreas correlatas)
- Conhecimento intermediário em Pacote Office, com foco em Excel
- Experiência anterior em cobrança corporativa.
Benefits
- Vale transporte sem custo
- Vale alimentação e refeição com valor atrativo
- Plano odontológico co-participativo
- Seguro de vida em grupo
- Day off no dia do seu aniversário
- PLR com Target de acordo com o cargo
- Totalpass
- Parceria com Instituições de Graduação, Pós-Graduação e Inglês, com descontos.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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