Field Engineer supporting autonomous mobile robots in logistics with service operations and technical implementations. Collaborating with partners and providing user training.
About the role
- Field Engineer I performing preventative maintenance on medical equipment for GE HealthCare. Assisting experienced engineers and ensuring customer satisfaction in the Mobile, AL area.
Responsibilities
- Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Serve as a member of the account community for key accounts.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Experience with Web applications as well as Microsoft suite of products.
- Must have and maintain a valid Driver's License.
- Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
- The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
- In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
- Legal authorization to work in the U.S. is required.
- Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
- Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Benefits
- Competitive salary
- Professional development
- Great work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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