Account Manager managing a book of business, providing operational and administrative support to clients. Focused on renewing memberships and growing accounts through effective relationship management and cross - selling.
About the role
- Digital Account Manager responsible for strategic communication and client relationship nurturing in the tier 3 auto business sector. Leveraging data-driven insights and industry expertise for client success.
Responsibilities
- Collaborate closely with sales teams and end clients to develop, optimize, and strategize campaigns
- Identify conflicts and demonstrate adept problem-solving skills to support client campaign management
- Proactively devise retention plans and strategies to prevent client attrition
- Serve as a support layer for technology and process training
- Conduct proactive audits of marketing campaign performance
- Conduct comprehensive research to deliver valuable industry insights
- Provide crucial support to the sales cycle
- Collaborate closely with sales management and corporate staff
- Lead the business review process to ensure retention month over month
- Undertake other related duties as assigned
Requirements
- 3-5 years of experience in client relationships
- 3-5 years of experience in digital media marketing products, including expertise in platforms such as Google Ads, Facebook Ads Manager, and OTT
- Demonstrated experience in maintaining robust client relationships
- Highly process-oriented, organized, and adept at multitasking
- Exceptional written and oral communication skills
- Adept at creative and entrepreneurial thinking
- Proven track record of being solutions-oriented
- Familiarity with the auto dealership landscape and key business drivers (preferred)
- Proficiency in Jira program management (preferred)
- Experience in Salesforce (preferred)
Benefits
- Participation in a retirement plan
- Life and disability insurance
- Health, dental, and vision plans
- Flexible spending accounts
- 15 paid vacation days
- 2 paid personal days
- 9 paid holidays
- 40 hours of paid sick leave
- Parental leave
- Employee stock purchase plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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