Key Account Manager for the tourism industry involved in customer acquisition and management. Responsible for sales, reporting, and customer satisfaction in collaboration with multiple departments.
About the role
- Associate Account Manager responsible for executing digital media campaigns across platforms. Collaborating with internal teams and managing client accounts to drive growth.
Responsibilities
- Support the execution of digital media campaigns through setup, launch, pacing, and optimization across display, video, and social platforms.
- Communicate regularly with client contacts and internal teams to ensure seamless delivery and alignment on campaign goals and performance.
- Partner with Media Operations to troubleshoot issues related to creative, tracking, trafficking, and reporting.
- Analyze campaign data to identify optimizations and performance opportunities that meet or exceed client KPIs.
- Develop a solid understanding of presale expectations, IO and campaign order requirements, and strategic context for each campaign.
- Maintain internal documentation and shared email workflows to ensure ongoing clarity and organization across teams.
- Support upsell opportunities by understanding client objectives and helping position Digital Remedy solutions that drive ROI and long-term growth.
- Manage all assigned client accounts to contribute to monthly revenue goals.
Requirements
- Bachelor’s degree or equivalent experience (Marketing/Advertising focus preferred).
- 0–1+ years of client services, digital media, or advertising experience.
- Excellent verbal and written communication skills, including strong phone and presentation abilities.
- Strong customer-service mindset focused on satisfaction, resolution, and loyalty.
- Strong analytical and problem-solving capabilities, with solid proficiency in Excel and Google Office Suite / Workspace.
- Ability to assess large amounts of data and understand digital campaign performance.
- Proficiency in online SaaS platforms across various use cases (CRM, analytics, etc.)
- Familiarity with Adobe Creative Suite (bonus)
- Understanding of advertising creative asset use and management (video, display, audio, etc.) (bonus)
- Strong budgeting management and financial literacy (bonus).
Benefits
- Participation in a retirement plan
- Life and disability insurance
- Health, dental and vision plans
- Flexible spending accounts
- Sick leave
- Vacation time
- Personal time
- Parental leave
- Employee stock purchase plan
Job title
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