Senior Talent Partner at Zopa driving talent acquisition for technology roles in a hybrid work environment. Focusing on sourcing top talent and building strong relationships across the business.
About the role
- Client Relations Partner driving customer engagement and retention for Buyer Discovery product. Supporting enterprises in leveraging insights for strategic decisions.
Responsibilities
- Facilitate onboarding calls for new Buyer Discovery clients, familiarizing them with the product.
- Proactively build relationships with existing clients over the phone to ensure that they are engaged and getting the highest return on their investment with Buyer Discovery.
- Support our largest and most strategic enterprises across G2 Digital Markets.
- Become a strategic partner to clients by keeping up to date with their key challenges and opportunities.
- Drive continuous client usage of the Buyer Discovery product by ensuring the connection of key business decisions and initiatives to Digital Markets expertise.
- Be the main point of contact for any support that clients require with their Buyer Discovery subscription.
- Partner with your colleagues in Account Management to manage and retain client relationships and build client loyalty.
- Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.
- Continually stay abreast of new Buyer Discovery product enhancements and Data Insights product offerings.
Requirements
- 2-3 years of relevant sales or customer support experience.
- Proficient computer skills required.
- Experience with an array of marketing technologies and CRM software systems
- Strong understanding of how to measure and report on marketing and sales effectiveness by moving leads to opportunities through to close.
- Exceptional communication skills, verbal and written.
- Excellent interpersonal skills, with the ability to persuade and influence others.
- Strong collaboration skills to partner with sales to understand the client’s goals and tailor service accordingly.
- Strong organizational and time management skills, with the ability to multitask.
- Comfortable speaking the language of sales and marketing executives.
- Interest in marketing, business, and technology.
- Enthusiasm for helping and educating others.
- Bachelor’s degree preferred but not required.
Benefits
- flexible work
- ample parental leave
- unlimited PTO
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