About the role

Account Supervisor managing client relationships and project portfolios in ad agency. Overseeing strategic plans and ensuring project deliverables meet client goals with remote and hybrid options.

Responsibilities

Serve as the daily contact and “client advocate” between client and agency and acts on client requests (serving as lead role on some projects and support on others)
Maintain long-term and profitable customer relationships with all levels of client management
Management of client communications for assigned projects, including status reports and conference reports as well as client/project billing, invoicing, and overall financials
Preps for and leads client meetings and reviews; ensures presentation is prepared and the appropriate subject matter experts (SMEs) are included to help sell-in ideas
Delivers total project ownership, including: Act as team leader to ensure integration of agency disciplines (media, strategy, creative, finance, etc)
Develops scopes, project briefs, change orders by working with the client and internal teams
Communicating project milestones, client feedback, and next steps to all relevant cross-functional team members and clients
Partner with Project Manager to ensure continuity between client requirements and internal efforts and to help develop and manage timelines, pacing of projects, and budget
Establishes client onboarding docs and case studies to inform new team members and our capabilities presentations
Provides competitive intelligence, trends, and strategic POVs to the client
Brings teams together to actively solve current project demands, to resolve any internal issues or for proactive ideation

4-6 years of experience in an ad agency managing projects in multiple mediums, including digital, video, social, print and large-scale website maintenance.
Bachelor's degree preferred, ideally in business administration, program management, project management, analytical management or marketing/advertising
At least 5 years of client service or account management experience; Has had client interaction/experience and works to have best-in-class client service; ability to build and maintain strong client relationships
Familiarity with advertising agency/digital marketing process, including strategic development, media buying and asset management, and production; Knowledge of management of all types of digital deliverables a plus
Exceptional written and verbal communication skills. Ability to break down complex information into understandable pieces
Ability to work and collaborate with counterparts (media, creative, developers) to ensure the team has what is needed in order to deliver accurate work to our clients
Foundational understanding of our clients’ business and marketing knowledge
Proven track record of developing budgets and managing project timelines and resources so all projects are delivered within budget
Ability to present ideas, projects to client without senior account support
Knowledge of Excel, Acrobat Professional, Smartsheet, Jira