Hybrid Customer Account Manager

at FuseGlobal Partners

• Job title: Customer Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $76 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Arlington, United States

About the role

• Customer Account Manager focusing on driving Nutrition business with commercial customers like brokers and retailers. Managing and developing key accounts to achieve sales targets and growth.

Responsibilities

• Managing the day-to-day responsibilities of commercial and salvage customers
• Creating and maintaining good business relationships with all buyers
• Targeting and securing product expansion opportunities
• Developing, presenting, and planning customers’ annual product needs
• Creating and finding partnership opportunities with customers
• Working closely with the Sr. Director to maximize execution at store level
• Reporting and effectively managing all sales expenses and budgets for the region
• Working with commercial development organization on development of customer-specific category plans anchored in the category growth drivers
• Presenting and launching New Item Plan and developing initial field forecast
• Identifying emerging market trends and opportunities in commercial and salvage sales; analyzing competitor activity
• Forecasting accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
• Achieving annual sales and trade targets through effective selling and negotiation
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate customer category strategies and shopper marketing, and any urgent communications such as service level issues or product quality issues
• Identifying gaps between customer plan and customer feedback and proposing resolutions to gaps
• Ensuring achievement of agreed customer(s) targets/Key Performance Indicators (sales, RIG, customer service, in-stock levels, etc.)
• Monitoring, reviewing, and driving execution of customer category plan
• Driving category growth and exceeding high performance targets
• Driving one's own development through the adoption of capability tools

Requirements

• 5+ years of relevant sales experience working in customer management or commercial development
• Experience in the fruit or vegetable industry preferred
• Successful track record of delivering exceptional results (sales, market share gains)
• National/regional customer experience preferred
• Ability to maintain and manage profitable growth to drive market share gains
• Ability to influence people and create compelling, fact-based selling stories
• Knowledge of sales fundamentals of pricing, promotion, assortment and merchandising, spoils UADs, finance crediting
• Knowledge of Integrated Commercial Planning process, CAP documents, and the Monthly Business Planning Process
• Knowledge of customer, the marketplace, and relevant channel and shopper trends to generate actionable ideas
• Must understand the category, key competitors to develop category knowledge
• Must understand how to develop customer specific category growth strategies
• Understands all sales functions, customer and retail sales. Good knowledge of interrelationships of key company functions and their key initiatives
• Understands the interaction between sales functions, cross-functional teams, customer service and customer facing supply chain
• Good knowledge of interrelationship of key functions and their key initiatives (Marketing, Sales Finance, HR, Supply Chain, Technical and Globe & IS/IT)
• Strong proficiency working with Microsoft Office, inclusive of Excel and PowerPoint
• Strong command of business mathematics with strong analytical skills
• Excellent written and verbal communication skills
• Ability to think strategically and drive execution against goals
• Fast Learner who takes initiative with a “fail fast” and “fail forward” mindset

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance