Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
FG
Hybrid Customer Experience Executive – Contract
Posted 3 months ago
About the role
- Customer Experience Executive at Funding Societies | Modalku, engaging leads in their investment journey. Delivering excellent customer support in a fast-paced and customer-centric environment.
Responsibilities
- Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
- On-boarding customers by processing their applications and performing KYC checks.
- Perform any day-to-day operational tasks under CX team’s portfolio.
- Assist in preparing reports.
- Taking ownership of customer success metrics, from a company to a personal level.
- Demonstrating strong personal values and a commitment that is in line with our mission and company values.
Requirements
- Have 1 - 2 years experience in Customer Experience or Customer Support.
- Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
- Experience in both handling customers’ inquiries and operation will be an added advantage.
- Experience in Excel and report preparation.
- Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
- Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
- You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
- Having experience in the financial services or fintech industries will be an advantage.
Benefits
- Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
- Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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