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About the role
- IT Administrator role focusing on supporting end users and maintaining systems at Fullscript's Virginia Distribution Center. Ideal for entry-level candidates eager to grow in IT.
Responsibilities
- Monitor support channels and take ownership of user issues through to resolution, escalating as needed.
- Work on site in our Virginia Distribution Centre - providing technical support to our users, and warehouse equipment.
- Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.).
- Accurately log tickets and maintain clear documentation.
- Assist with onsite IT support.
- Support provisioning and deprovisioning of users and devices.
- Report or escalate integration issues appropriately.
- Support physical site improvements (e.g. equipment installs/removals).
- Configure systems and follow IT processes and standards.
- Participate in departmental projects under guidance.
- Mobile device management (iOS and Android).
Requirements
- Basic understanding of computer systems, networks, and common enterprise software.
- Ability to follow documented processes and complete defined tasks independently.
- Eagerness to learn and accept feedback constructively.
- Clear written and verbal communication skills.
- Ability to manage time, prioritize tasks, and ask for help when needed.
- Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings.
- Prior experience with mobile device management.
- Bonus if you have:
- Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow).
- Familiarity with Mac and Windows operating systems.
- Experience working with SaaS tools or enterprise environments.
- Familiarity with networking, Network + certification.
Benefits
- Generous PTO and competitive pay.
- Fullscript’s RRSP match program for financial health.
- Flexible benefits package and workplace wellness program.
- Training budget and company-wide learning initiatives.
- Discount on Fullscript catalog of products.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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