Overseeing Business Continuity and Crisis Management strategies for a mid - sized bank focusing on cryptocurrencies. Ensuring operational capability in exceptional situations with a team of experts.
About the role
- IT Business Partner developing global technology strategies for GBS at Fresenius Medical Care. Leading communication and alignment between IT and business stakeholders with solid project management.
Responsibilities
- Liaison Between Business and IT: Lead and develop a global technology strategy for GBS with GBS leadership.
- Act as a bridge, understanding business requirements and translating them into IT initiatives.
- Build business cases for technology projects/programs and navigate the required approval processes.
- Facilitate communication between business leaders, end-users, and IT teams.
- Communicate IT service management processes, contact persons and escalation contacts for applications or technologies in use by GBS.
- Ensure alignment of IT strategies with overall business goals.
- Escalation Handling: Address and resolve escalated issues promptly.
- Collaborate with relevant teams to identify issues and find long term solutions.
- Maintain a positive relationship during challenging situations.
- Transparency and Process Improvement: Provide transparency about IT support processes, service levels, and incident management.
- Identify areas for process improvement and efficiency gains.
- Foster a culture of continuous improvement.
- Expectation Management: Set clear expectations with stakeholders regarding timelines, deliverables, and outcomes.
- Reporting and Metrics: Develop and maintain relevant Support KPIs and metrics for GBS.
- Provide reports on IT tickets from SNOW. Analyze results with the GBS management and define measures.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Business Management, Business Administration or related field.
- 7+ years of experience in IT program/project management, IT Service management, Project/Program management, business partnering or in an equivalent position.
- Excellence communication skills and conflict solving abilities
- Strong analytical and problem-solving skills
- Quality and target-oriented working mode
- Pro-active, change & solution oriented
- Continuous optimization approach
- High engagement on achieving targets and objectives of the position
- Highly motivated individual, that works well under pressure
- Good moderation and presentation skills
- Ability to work effectively in a globally dispersed team and business partners
- Willingness to travel
- Familiar with ITIL and service management processes
- Presentation skills (agile) project management methodologies
- Understanding of Fresenius Medical Care’s Enterprise Systems
- Understanding of Fresenius Medical Care’s infrastructure environment
- Basic SAP knowledge
- Fluent in English (written and spoken) other languages such as Polish, German or Spanish would be an advantage.
Benefits
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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