Hospital & Patient Services Manager at Fresenius Medical Care facilitating patient admissions and enhancing referral relationships. Collaborating with healthcare providers to improve outpatient dialysis services.
Responsibilities
Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers
Works with the Central Admissions Office staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic
Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients
Develops and maintains strong relationships with new and existing partners to build the referral base
Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement and escalates admissions issues
Requirements
Bachelor’s Degree required
2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience
Excellent oral and written communication skills with ability to communicate to all levels of personnel
Detail oriented with excellent customer service, organizational and interpersonal skills
Professional appearance required
Good computer skills with proficiency in Microsoft Office applications.
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