客户服务代表，负责接听并处理客户请求和投诉。提供高质量的客户服务以确保客户满意。
About the role
- Engaging with potential patients and caregivers about FreedomCare's home care program. Collecting information and nurturing relationships to facilitate signing up for services.
Responsibilities
- Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
- Nurture interested individuals into signing up with FreedomCare
- Collect and validate current information needed to sign up
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to improve the customer experience when they arise
- Manage large amounts of inbound and outbound calls in a timely manner
- Meet personal/team qualitative and quantitative targets
Requirements
- 1+ year of proven sales experience
- Bilingual Spanish (required)
- Ability to multitask, set priorities and manage time effectively
- Familiarity with CRM systems and practices
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Genuine care for customer’s interests
- Optimistic and upbeat
- Self-motivating, independent, and entrepreneurial spirit
- Focused and persistent
- Analytical and empathetic
- Data driven and goal oriented
Benefits
- Competitive compensation
- Health insurance
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
- Fun company events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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