VP Contact Center Support managing multi - channel operations for US military community. Ensuring alignment with strategy and delivering optimal performance in service objectives.
About the role
- Call Center Registered Nurse providing patient education and clinical support for self-injection techniques. Serving as a liaison between healthcare providers and patients through call center services.
Responsibilities
- The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
- Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
- Receive inbound phone calls and make outbound phone calls to patients
- Support patients through injection training and education by setting proper expectations of treatment
- Provide education and training to healthcare providers if designated by the program
- Document all inbound and outbound calls and other activities within the program database
- Other tasks as necessary
Requirements
- **Successful candidate MUST reside in Florida.**
- **Education required:**
- · Registered Nurse (BSN or RN); valid nursing license in Florida (compact accepted)
- **Education preferred:**
- · BSN
- **Years of experience required:**
- · 2 years nursing experience combined with at least 3 years of other clinical experience.
- **Specific type of experience required:**
- · Computer literacy and good keyboard skills
- · Knowledge of Microsoft Word Products a plus
Benefits
- Competitive pay structure,
- Matching 401(k) with immediate vesting,
- Medical, dental, vision, life, & short-term disability insurance,
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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