VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
About the role
- Life & Annuities Call Center Representative providing service to insurance policyholders. Responsibilities include handling inquiries, processing transactions, and ensuring high-quality customer experience.
Responsibilities
- Provide customer service to Life Insurance and Annuities policyholders
- Research and resolve customer requests related to policy details
- Process transactions including fund transfers
- Navigate multiple internal systems for accurate responses
- Maintain relationships with customers and insurance clients
- Support special campaigns or outreach initiatives
Requirements
- High School Diploma required
- 1–2 years of experience in Life Insurance and/or Annuities
- Prior call center experience required
- Basic understanding of insurance products and related operations
- Excellent verbal and written communication skills
- Strong telephone etiquette
- Strong listening skills
- Ability to work in a fast-paced environment
- Strong organizational, problem-solving, and analytical skills
- Strong computer proficiency
Benefits
- Health insurance
- 401(k) retirement plans
- Flexible work arrangements
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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