Senior Analyst responsible for providing data - driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.
About the role
- Call Center Representative providing solutions for healthcare inquiries at Gainwell. Hybrid role based in Tucker, GA, requiring occasional onsite presence.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits become available within the first few months.
- Flexible vacation policy after 90 days of employment.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service role in call center providing support via phone for clients. Requires minimum 3 months experience in similar roles and offers comprehensive benefits.
Team Manager managing day - to - day operations for TELUS Health solutions while ensuring performance metrics achievement. Leading, coaching, and developing team members in a customer - focused environment.
Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.
Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
Customer service agent handling calls for mobile clients, providing support and generating service offers. Role involves direct client interaction to ensure excellent service standards.
Telefonischer Kundenberater im Bereich der gesetzlichen Krankenversicherung mit Home - Office - Möglichkeiten. Betreuung von Versicherten und Dokumentation von Anfragen in Mannheim.
Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.