Transaction Processing Administrator ensuring accuracy in financial transactions and aiding client issues resolution at RBC Investor Services. Responsibilities include transaction input, auditing, and effective communication with clients.
About the role
- Lead Learning Management Administrator responsible for overseeing Freddie Mac’s LMS, driving enhancements and team support. Collaborating across departments to optimize learning experiences and adoption of innovative solutions.
Responsibilities
- Direct and mentor a team of LMS administrators
- Develop, maintain, and execute a comprehensive roadmap for LMS enhancements
- Define and refine best practices for LMS usage
- Oversee user accounts, enrollments, security settings, and system configurations
- Monitor system usage, evaluate new LMS features and industry trends
- Coordinate system updates, upgrades, and performance monitoring
- Oversee portfolio of items needing support across Client Education and with partner teams
- Configure courses, upload learning materials, and manage assignments and learning paths
- Oversee the generation, analysis, and distribution of reports on system usage and training effectiveness
- Develop and deliver training for staff and administrators
- Partner with stakeholders across departments to gather requirements and design learning programs
Requirements
- Bachelor’s degree with 8-10 years of relevant experience
- Proven leadership experience, with the ability to collaborate and guide the work of others.
- Advanced proficiency with LMS platforms and related learning technologies with 4-5 years' experience administrating complex LMS systems.
- Quick learner of content management, learning development, and video creation tools (e.g., Articulate, Camtasia, online help platforms).
- Knowledge of learning development best practices, accessibility standards, and system integrations.
- Ability to develop and execute strategic roadmaps for system enhancements.
- Technical expertise in HTML, SCORM/AICC standards, and SSO protocols (SAML/OAuth2).
- Experience with code and release deployment, testing best practices, and balancing risk with business outcomes.
- Familiarity with AI prompting and integration of artificial intelligence in learning technologies.
- Deep understanding of user and learner experience principles, with the ability to translate system features into meaningful learning outcomes.
- Proficiency in prototyping and process management using tools such as Figma, PowerPoint, and Visio.
- Excellent problem-solving, analytical, communication, and people skills.
- Exceptional attention to detail in data management and reporting.
- Security-focused mindset for protecting user data and ensuring compliance.
Benefits
- Comprehensive total rewards package
- Competitive compensation
- Market-leading benefit programs
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