Senior Sales Manager driving B2B project acquisition and closing at Blue World Studio. Collaborating with marketing executives to provide tailored growth solutions.
About the role
- Reservations Sales Specialist responsible for selling luxury hotel services and maximizing revenue through guest engagement. Handling reservation inquiries for Four Seasons hotels across South Florida with a focus on personalized service.
Responsibilities
- Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc. ) and coordinate details of each booking following all reservation standards, processes, and procedures.
- Receive and answer all Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed.
- Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures.
- Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
- Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action.
- Complete pre-arrival reservation detail process including but not limited to; confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom.
- Support Group Room Coordinator and Guest Recognition Specialist as needed.
- Accepts and delivers wake up calls, messages, and faxes in a timely manner.
- Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc.
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
- Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner.
- Respond according to the crisis management plan to any resort emergency or safety situation.
Requirements
- Must be fluent in reading, writing and spoken English
- Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel.
- Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
- Excellent interpersonal, typing and communication skills, as well as a positive attitude.
- Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
- Skills and ability to learn and master multiple software systems.
- Luxury hotel Sales and/or Operations background preferred (minimum of 3 years)
- Proven sales conversion track record a plus.
Benefits
- Competitive salary, wages, and a comprehensive benefits package
- Complimentary employee benefits after one year of service
- 401(k) Retirement Plan and Company Match
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- and so much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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