Business Process Consultant facilitating ERP usage and optimization for clients. Involves training, configuration, and support to ensure effective deployment and optimal use of solutions.
Responsibilities
Take ownership of the entire customer journey on our ERP
Lead training sessions for users
Assess participants and support their skill development
Install and configure the ERP according to client requirements
Perform on-site and remote interventions
Document all actions to ensure clear follow-up
Provide functional support during deployment and go-live
Write and update materials: guides, technical documents, training materials
Occasionally contribute to internal projects or training
Requirements
Comfortable in an IT environment
Proficient with Windows and the Office suite
Interest in basic programming (VBA, WinDev, or equivalent)
Querying databases, ideally with SQL Server and T-SQL
Understanding of industrial sector challenges
Basic knowledge of sales, purchasing, procurement/supply or production management
Basic accounting knowledge is a plus
Excellent command of French and English
Good listening skills, advisory ability, and pedagogical approach
Able to manage projects and solve problems with rigor and a methodical approach.
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