Service Desk Administrator at SambaSafety providing exceptional IT support and resolving customer issues for onsite and remote users in a fast - paced environment.
About the role
- Drawback Administrator responsible for managing U.S. duty drawback program for semiconductor products. Ensuring compliance while partnering with multiple departments and managing customs audits.
Responsibilities
- Manage and execute the U.S. duty drawback program, including data analysis, claim preparation, and post‑filing support
- Ensure timely, accurate, and compliant drawback claims under CBP regulations
- Partner closely with Trade Compliance, Finance, Procurement, Logistics, and external experts to maintain a robust, audit‑ready program
- Oversee end‑to‑end administration of the company’s U.S. duty drawback program
- Collect, reconcile, and validate data from customs entries, bills of lading, commercial invoices, AES filings, inventory records, and internal systems to support drawback claims
- Prepare and review drawback claims and work with third‑party providers responsible for claim filing
- Develop exception reporting to identify and resolve data mismatches and gaps; consolidate and normalize data from multiple business units and service providers into a unified set for claim processing
- Develop claim strategies and prioritization to maximize recovery while adhering to regulatory requirements
- Maintain comprehensive and organized drawback documentation and audit files, ensuring traceability from import to export/destruction
- Manage Customs audits and inquiries related to drawback, ensuring timely and compliant responses
- Develop and maintain internal SOPs, controls, and calendar tracking for claim deadlines and record retention requirements
- Coordinate with IT and Finance to improve data quality and implement automated data feeds and reconciliation routines to support drawback
- Analyze drawback program performance and produce periodic reports and metrics on recovered duties, claim status, and financial impact
- Educate internal stakeholders on drawback-eligible scenarios, documentation needs, and process requirements
- Monitor regulatory and procedural changes related to drawback and implement necessary adjustments to policies and processes.
Requirements
- Bachelor’s degree in Business, Accounting, Finance, Supply Chain, International Trade, or related field; or equivalent years of directly relevant experience
- Minimum 5 years of experience working with U.S. customs operations, duty drawback, or customs accounting within a corporate environment
- Comprehensive understanding of U.S. duty drawback laws and regulations, CBP guidance, Customs entry processes, import/export documentation, recordkeeping
- Demonstrated experience analyzing large data sets (imports, exports, inventory) and reconciling discrepancies
- Strong working knowledge of U.S. Customs regulations related to drawback and general customs procedures
- Proficiency with Excel (e.g., pivot tables, vlookups, basic formulas)
- Experience with customs broker systems, ACE reporting, and/or drawback software solutions
- Licensed U.S. Customs Broker (LCB) or advanced progress toward licensure
- Prior experience working directly on duty drawback programs (either in-house or through a drawback specialist firm)
- Exposure to manufacturing environments and the ability to understand bills of material and production records
- Experience with ERP and data warehouse tools (e.g., SAP, Oracle, SQL-based reporting tools).
Benefits
- medical, dental, vision, life insurance
- disability coverage
- 401(k) with company match
- employee stock purchase plan (ESPP)
- paid time off
- quarterly profit-sharing bonuses
- flexible spending or savings accounts
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