Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Collections Team Leader managing the collections and recovery function at FleetPartners. Leading a team of Collections Consultants while contributing to reporting and month-end processes.
Responsibilities
- Lead and manage the Collections function and team of Collections Consultants
- Assist with Collections Consultant duties when required
- Oversee month-end processes, including Loss Provisions and Write-Offs
- Generate daily and monthly reporting on collections activities
- Engage with and manage external partners for repossessions, legal action, and field visits
- Ensure all accounts in Collections are actioned efficiently and effectively
- Build and maintain strong internal stakeholder relationships
Requirements
- Proven experience in employee leadership and team management
- Excellent written and verbal communication skills
- Intermediate computer skills, including Excel and accounting software
- Experience managing external support partners for field visits, repossessions, and legal referrals
- Experience handling hardship cases in IDR and EDR capacities
- Strong ability to prioritise, multitask, and manage competing deadlines
- Proven ability to identify, plan, and implement new initiatives
Benefits
- Up to 27 days of annual leave per year
- A ‘Dress for your Day’ policy
- Flexible and hybrid working arrangements in our stunning North Sydney office overlooking the bridge
- Rewards programme, including a range of discounts from a variety of retailers
- An extensive range of other employee benefits
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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