Customer Onboarding Specialist providing software training via screenshare, chat, and phone across Europe. Engaging with hotel customers to ensure they benefit from SiteMinder products.
About the role
- Customer Onboarding Analyst conducting training sessions for clients on the platform functionalities in São Paulo, ensuring understanding and successful implementation of services.
Responsibilities
- Customer training and enablement:
- Conduct comprehensive training on the platform, ensuring clients understand all features of the contracted product;
- Prepare materials, agendas and resources required for onboarding sessions;
- Guide clients on best practices and help them become familiar with the platform’s workflows and processes.
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- Implementation timeline management and execution:
- Plan, organize and monitor the implementation timeline for each client, ensuring deadlines are met;
- Serve as the main point of contact between the client, sales and internal teams to ensure the agreed scope is delivered;
- Monitor risks, align expectations and ensure all key implementation milestones are achieved.
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- Management of new client portfolio (60–90 days):
- Manage the portfolio of clients in the initial phase, performing regular follow-ups and progress meetings;
- Monitor success indicators, ensuring engagement, adoption and continued use of the platform;
- Identify issues, direct solutions and ensure the client attains the expected results during the ramp-up period;
- Work to ensure recurring usage and prepare a smooth transition to the Customer Success team.
Requirements
- Previous experience with onboarding, implementation, training or related areas (Customer Success, Farming or commercial/sales).
Benefits
- Flash Card (the beloved pink one!) with flexible benefits: meal allowance, grocery allowance, mobility, health, education, culture and wellness
- Health plan
- Life insurance
- Extended maternity and paternity leave + daycare assistance
- Birthday day off
- Hybrid and flexible work model + home office allowance + in-office experiences
- Exclusive partner discounts via the Flash app
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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