Onboarding Manager leading client onboarding and accounting system implementations at Baker Tilly. Focusing on project - based work to modernize clients’ financial operations and ensure smooth transitions.
About the role
- Working Student in Customer Onboarding for a Berlin-based Foodtech startup, assisting restaurant clients with app integration and ensuring a smooth onboarding process.
Responsibilities
- Guide customers by phone through their first steps with our app
- Assist with the setup and integration of our solution
- Ensure customers can use our features quickly and easily
- Explain features, workflows, and processes for a smooth start with kollex
- Answer questions and support customers with challenges during onboarding
- Work closely with the Customer Service team to ensure high customer satisfaction
- Document the onboarding process and customer interactions in our CRM and backoffice system
- Proactively communicate to create the most positive customer journey possible for new users
Requirements
- Friendly, communicative personality and comfortable interacting with customers — including by phone
- Initial experience in customer service, customer onboarding, or a comparable role is a plus but not required — comprehensive training will be provided
- Independent, structured, and reliable way of working
- Team player with strong self-motivation
- Good written and spoken German
- Interest in the hospitality industry and an understanding of the needs of restaurants, cafés, and bars
Benefits
- An agile, international team with short decision-making paths and the support of leading industry partners with long-term secured financing
- A team that embraces feedback and promotes continuous development
- Work from Anywhere — work 6 weeks per year from anywhere in the world
- Company pension plan with a 30% employer contribution
- A €50 voucher of your choice to personalize your benefits package
- A hybrid working model combining onsite days and remote work, giving you flexibility
- Regular team lunches as well as team and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Onboarding Specialist training hotel customers in Mexico on SiteMinder's platform features. Instructing via screenshare, chat, and phone, ensuring customer satisfaction and successful implementation strategies.
Client Onboarding Specialist managing VAT registration and onboarding processes at KPMG. Collaborating with clients and internal teams to ensure compliance and accuracy in deliveries.
Small Business Onboarding Specialist ensuring a smooth onboarding experience for new subscribers at Xero. Collaborating with customers and internal teams to improve the Xero customer journey.
Onboarding Specialist responsible for guiding partners through complex integrations with a payment platform. In a growing FinTech company, leveraging technical problem - solving and customer engagement skills.
Small Business Onboarding Specialist at Xero guiding new customers in their early onboarding journey. Blending consultative sales with hands - on product demonstrations.
Onboarding Specialist providing support to new customers at Xero. Helping them understand and maximize the value of Xero's platform for their businesses.
Manager overseeing client onboarding processes at Netwealth. Requires expertise in financial services and AML/KYC knowledge in a hybrid role.
Senior Onboarding Specialist leading Prophix’s revenue onboarding program with training sessions for new hires. Working hybrid with focus on both virtual and in - person training.
Client Onboarding Executive at Sleek ensuring a smooth onboarding experience for Singapore clients. Responsible for regulatory compliance, client journey, and operational excellence in onboarding.