Onboarding Specialist coordinating partner onboarding processes at growing Payment Service Provider in Latvia. Ensuring smooth activation, compliance, and organized documentation in FinTech environment.
About the role
- Senior Product Owner driving technical delivery of onboarding capabilities for Luminor, a top independent bank in the Baltics. Collaborating across teams for client onboarding solutions.
Responsibilities
- Own delivery of onboarding and activation capabilities
- Lead backlog shaping with engineering/design
- Coordinate end-to-end behavior across identity/verification, risk controls, customer data/case handling, and account/card creation triggers
- Ensure production readiness: monitoring expectations, operational fallbacks, and incident learnings fed back into the backlog
- Track delivery-relevant product metrics and drive improvements
Requirements
- Understanding of regulated onboarding flows: ID & verification → KYC decisioning (CDD/EDD) → agreements/consents → account opening → activation → card issuing trigger
- Familiarity with KYC/AML fundamentals and manual handling requirements
- Comfort working in a multi-market context (EE/LV/LT) and across customer segments (incl. non-residents)
- Experience as a PO (or similar) in Agile delivery
- Solid technical acumen: APIs, data mapping, async processing/event flows
- Ability to write precise stories/specs: edge cases, validations, failure modes
- Strong accountability: proactive management of risks, dependencies, and issues
- Fluent in English for communication (spoken and written)
Benefits
- Flexible working hours
- Hybrid work
- Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- Additional weeks of vacation available after 1 year
- Volunteer time off for societal contributions
- 30 fully paid calendar days for military training every year
- Health insurance after the first 3 months in all three Baltic states
- Health days available without a doctor's note needed
- Access to wellbeing tools and resources
- Internal and external training programs
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