Small Business Onboarding Specialist at Xero guiding new customers in their early onboarding journey. Blending consultative sales with hands - on product demonstrations.
About the role
- Customer Onboarding Manager responsible for guiding transport companies through the onboarding journey of Qargo, ensuring smooth transitions and user adoption. Position based in Belgium with travel required.
Responsibilities
- Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.
- Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
- Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one.
- Act as the main point of contact during implementation.
- Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
- Support pre-sales by analysing potential client needs and providing technical input during demos.
- Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
- Travel regularly across the country to meet customers.
Requirements
- An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
- Or experience implementing complex SaaS solutions and an interest in logistics operations.
- A self-starter who takes initiative and enjoys variety in their work.
- Strong communication skills with both technical and non-technical audiences.
- Customer-focused and passionate about delivering the best possible customer experience.
- Proactive, organised, and flexible , thriving in a fast-paced, scaling environment.
- Fluent in Dutch and English (both written and spoken).
- A valid driver’s license is needed for customer visits.
Benefits
- A competitive salary package
- A role with real responsibility, ownership, and impact
- The chance to be part of our Dream Team , with opportunities to grow alongside Qargo as we expand across Europe.
- A flexible and trust-based working environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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